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Account & Billing

If I cancel my subscription, do I keep my rolled-over credits?

Yes. Credits that have rolled over from previous months stay on your account after you cancel a monthly plan — you can keep spending them.

What this means in practice:

  • Cancelling stops the recurring charge, not your access to the balance you have already paid for
  • Rolled-over credits remain available to use
  • You can come back to a plan later without having lost anything

This is deliberate. Credits are something you have already bought, so a quiet quarter or a pause between campaigns should not cost you the balance. If your volume has become genuinely irregular, PayGo may suit you better than cancelling and resubscribing repeatedly.

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