FAQ

A risky or catch-all email is an email address that may cause issues for email deliverability or engagement. Catch-all emails are set up to receive all messages sent to a domain, even if the specific address doesn’t exist (e.g., anything@company.com gets delivered). Risky emails can also include temporary, invalid, spam-trap, or role-based addresses (e.g., info@company.com). -> Read more

You can expect a 98% accuracy on Scrubby detecting hard bounces. So, you can get your hard bounces under 2%. We can not eliminate soft bounces. Soft bounces depend on your list, sender score, domain reputation and content. -> Read More

It is best to use Scrubby ONLY for your "risky" emails. Most SMTP-based email validation tools such as ZeroBounce, NeverBounce, MillionVerifier will classify them as Catch-All or Accept-All as opposed to Valid and Invalid. Most data providers such as ZoomInfo, Apollo or Cognism will either say Risky or Guessed or assign a low confidence email validation score (under 90%) to them as opposed to Verified. -> Read More

Catch-All emails servers have on purpose been configured to bypass SMTP based validation. That's why they are called "catch-all", they simply catch all SMTP "handshakes" and will NOT give you a Valid or Invalid signal. -> Read More

Yes, most SMTP-based email validation tools such as ZeroBounce, NeverBounce, MillionVerifier will classify them as Catch-All or Accept-All as opposed to Valid and Invalid. Most data providers such as ZoomInfo, Apollo or Cognism will either say Risky or Guessed or assign a low confidence email validation score (under 90%) to them as opposed to Verified. -> Read More

The most common tools out there -- ZeroBounce, NeverBounce, BriteVerify, DeBounce and MillionVerifier -> Read More

You will get hard bounces for email addresses that do NOT exist or are wrong.You will get soft bounces, for when the servers are off-line, or the mail servers or spam filters don't like your sender score, domain reputation or content. -> Read More

Yes, you can find the API key within the platform and the API docs here https://api.scrubby.io/docs -> Read More

You can purchase additional data packs once you exceed your monthly quota. -> Read More

Your data is more than just information; it's the cornerstone of your business. At Scrubby, we respect that. From the moment you sign up, your data is enveloped in cutting-edge encryption protocols. We ensure your enterprise data remains precisely where it should be - in your control. -> Read More

If you don’t validate your "risky" emails before proceeding with your email campaign, you may face significant consequences that could hamper your marketing efforts.

Many people choose to either discard these risky emails or include them in their campaigns without validation. Both approaches, however, come with their own set of drawbacks.

Discarding these emails implies that a substantial portion of your lead list, often as much as 42%, is left unutilized. You’re likely missing out on huge opportunities. 

If you include risky emails without validation, this can result in burned domains or your account getting shut down due to these emails potentially leading to hard bounces. High bounce rates can damage your domain's reputation. -> Read More

Scrubby.io has been designed to complement, not replace, your existing tech stack. Here's how it fits seamlessly into your workflow. 

Most traditional tools like Apollo or ZoomInfo perform basic validation of email addresses, sorting them into valid and invalid categories. However, they often fall short when it comes to 'risky' emails, which are typically stored on catch-all servers that accept any email, regardless of whether the address exists or not.

Instead of replacing these tools, Scrubby.io works with them, offering an additional layer of verification for the 'risky' emails that your existing tools can't confidently classify.

When your traditional tools label an email as 'risky', you can use Scrubby.io to perform a more detailed validation. We send actual blank emails at scale to these addresses, effectively testing whether they bounce or not. This 'hard test' provides real-time data and insights into the deliverability of these risky emails. -> Read More

Yes, you can use your own accounts with ZeroBounce, NeverBounce, or MillionVerifier when validating emails through Scrubby. Simply enter your API keys from any of these services in the designated field within our platform to integrate your accounts. If you don't have an account with ZeroBounce, NeverBounce, or MillionVerifier, you can still validate emails using our in-house accounts. -> Read More

• Personal or Public Domain Emails: We do not allow registration (signup) with personal or public domain emails (e.g. gmail.com or yahoo.com)
• Non-Existent Domain: If the domain used for a business email does not exist or the associated website is not found, registration (signup) may be restricted.
• Domain Redirection: Registration (signup) with a business email may be restricted if the domain redirects to a different domain.

Read More

Yes, if you're on a monthly plan with Scrubby and have accumulated unused credits due to them rolling over, you have the flexibility to cancel your monthly subscription and retain your unused credits. -> Read More

Yes, check out SOP here and Loom here. -> Read More

If you have any questions or need further assistance beyond what’s provided, please feel free to reach out to our support team. Here’s how you can get in touch:

Contact Us:

• Email Support: Send your inquiries or concerns to support@scrubby.io. Our dedicated support team is here to assist you with any issues you might encounter.

Potential Issues and Support Details:

• Reporting a Bug or Issue: If you encounter a bug or technical issue, please include a detailed description of the problem in your email. This will help us diagnose and address the issue more efficiently.
• Turnaround Time for Support Requests: Our support team strives to respond to all inquiries as quickly as possible. Typically, you can expect a response within 24 to 48 hours of your request. For urgent issues, please mention the urgency in your email.
• List Processing Delays: If your list is taking longer than expected to process, please provide specific details about the issue when you contact us. This will help us investigate and resolve any delays promptly.

We’re Here to Help

Your satisfaction is important to us. If you have any questions or need further assistance, don’t hesitate to reach out. Contact us at support@scrubby.io, and we’ll be happy to help you with your needs.