FAQ

You can expect a 98.7% accuracy on Scrubby detecting hard bounces. So, you can get your hard bounces under 2%. We can not eliminate soft bounces. Soft bounces depend on your list, sender score, domain reputation and content.

It is best to use Scrubby ONLY for your "risky" emails. Most SMTP-based email validation tools such as ZeroBounce, NeverBounce, MillionVerifier will classify them as Catch-All or Accept-All as opposed to Valid and Invalid. Most data providers such as ZoomInfo, Apollo or Cognism will either say Risky or Guessed or assign a low confidence email validation score (under 90%) to them as opposed to Verified.

Catch-All emails servers have on purpose been configured to bypass SMTP based validation. That's why they are called "catch-all", they simply catch all SMTP "handshakes" and will NOT give you a Valid or Invalid signal.

Yes, most SMTP-based email validation tools such as ZeroBounce, NeverBounce, MillionVerifier will classify them as Catch-All or Accept-All as opposed to Valid and Invalid. Most data providers such as ZoomInfo, Apollo or Cognism will either say Risky or Guessed or assign a low confidence email validation score (under 90%) to them as opposed to Verified.

The most common tools out there -- ZeroBounce, NeverBounce, BriteVerify, DeBounce and MillionVerifier

You will get hard bounces for email addresses that do NOT exist or are wrong.You will get soft bounces, for when the servers are off-line, or the mail servers or spam filters don't like your sender score, domain reputation or content.

Yes, you can find the API key within the platform and the API docs here https://api.scrubby.io/docs

You can purchase additional data packs once you exceed your monthly quota.

Your data is more than just information; it's the cornerstone of your business. At Scrubby, we respect that. From the moment you sign up, your data is enveloped in cutting-edge encryption protocols. We ensure your enterprise data remains precisely where it should be - in your control.

If you don’t validate your "risky" emails before proceeding with your email campaign, you may face significant consequences that could hamper your marketing efforts.

Many people choose to either discard these risky emails or include them in their campaigns without validation. Both approaches, however, come with their own set of drawbacks.

Discarding these emails implies that a substantial portion of your lead list, often as much as 42%, is left unutilized. You’re likely missing out on huge opportunities. 

If you include risky emails without validation, this can result in burned domains or your account getting shut down due to these emails potentially leading to hard bounces. High bounce rates can damage your domain's reputation.

Scrubby.io has been designed to complement, not replace, your existing tech stack. Here's how it fits seamlessly into your workflow. 

Most traditional tools like Apollo or ZoomInfo perform basic validation of email addresses, sorting them into valid and invalid categories. However, they often fall short when it comes to 'risky' emails, which are typically stored on catch-all servers that accept any email, regardless of whether the address exists or not.

Instead of replacing these tools, Scrubby.io works with them, offering an additional layer of verification for the 'risky' emails that your existing tools can't confidently classify.

When your traditional tools label an email as 'risky', you can use Scrubby.io to perform a more detailed validation. We send actual blank emails at scale to these addresses, effectively testing whether they bounce or not. This 'hard test' provides real-time data and insights into the deliverability of these risky emails.

If your question is still not answered, you can always reach out to us at support@scrubby.io for support.